The gap between stated and experienced culture
Employees experience culture through what leaders reward, tolerate, prioritize and model—not only through stated values.
Make culture observable
Translate values into behaviors. Then reinforce those behaviors through hiring, onboarding, performance, promotion, recognition, meetings and decision-making.
Measure the pattern
Culture work becomes more useful when leaders can identify where stated expectations and everyday experience diverge, then choose specific behaviors and systems to address.